Right now, somewhere, a customer of yours is writing one of these.
I have tried a million times to reach your customer care. Paid for the product, it shows in my order history, no delivery, no refund. All your team says is "we will get back to you." Nobody ever does.
Return my money or send the product. It has been more than a month. You took prepaid money and did not even ship it. @brand keeping quiet a little too much lol ok
Delivery guy called to check if I was home. The moment I said yes, he marked it "could not deliver" and switched off his phone. Filed a complaint with the National Consumer Helpline today.
Tagging you here because DMs and emails are ignored. Refund pending 26 days. @brand change your service otherwise people will stop ordering.
Loved the product honestly. But if support keeps ghosting me on this exchange, this is my last order. It should not be this hard.
Proof of pickup. 11+ days of follow ups. Still no resolution. Sharing this on behalf of my husband, hoping it reaches the right people at the brand.
What started as a simple return request has turned into the most frustrating customer experience of my life. Six items ordered, four returned, and the pickup was OTP verified. A day later the status flipped to "customer unavailable."
Disastrous service and fraudulent tracking. Order delayed two weeks, support has completely ignored my emails and DMs. Docket number attached.
A brand I genuinely liked just lost me over a refund that took 40 days and three escalation emails. The product was never the problem.
Exchange picked up 9 days ago. App still says "pickup pending." Chatbot keeps sending me the same three links. I just want a human.
Styled after real public complaints against Indian D2C brands, 2026, with details changed. Only 1 in 26 unhappy customers ever writes one. The other 25 leave in silence.